1. Introduction

Welcome to Amantran By Chatterjee’s Kitchen. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or place an order through WhatsApp.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with our website or contact us:

  • Personal Information: Your name, phone number, email address, and other details you voluntarily provide.

  • Order Information: Details related to your food enquiries, orders, delivery address, and order preferences, where applicable.

  • Communication Information: Messages, questions, and other information shared with us through WhatsApp or other communication channels.

  • Technical Information: Basic information such as browser type, device information, IP address, and website usage data, where collected through website technologies.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and customer requests.

  • Process and manage food orders.

  • Coordinate order delivery or pickup, where available.

  • Communicate order updates and service-related information.

  • Improve our website, menu presentation, and customer experience.

  • Maintain business records and comply with applicable legal requirements.

  • Protect our website and prevent misuse or fraudulent activities.

4. WhatsApp Communication

We may use WhatsApp to communicate with customers, respond to enquiries, and facilitate orders. When you contact us through WhatsApp, your messages and contact details are processed through WhatsApp and may be subject to its own privacy policy and terms.

Please avoid sharing unnecessary sensitive personal or financial information through messaging platforms.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

6. Sharing of Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our website, communicate with customers, process orders, or provide delivery services.

We may also disclose information when required by law, legal proceedings, or legitimate requests from authorized authorities.

7. Data Security

We take reasonable measures to protect the personal information shared with us against unauthorized access, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, manage business operations, resolve disputes, and meet applicable legal or regulatory requirements.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable retention obligations.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the details provided on our Contact Us page.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of those services before sharing personal information.

11. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take suitable action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable laws. Any updated version will be published on this page with a revised date.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Amantran By Chatterjee’s Kitchen

Email: contact@amantranbychatterjeeskitchen.com

We will make reasonable efforts to respond to your privacy-related enquiries.