Terms and Conditions
1. Introduction
Welcome to Amantran By Chatterjee’s Kitchen. These Terms and Conditions govern your use of our website, food-related services, and ordering facilities.
By accessing our website, contacting us, or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.
2. About Our Services
Amantran By Chatterjee’s Kitchen offers a variety of food options, including meals, rice dishes, Indian breads, main courses, and quick bites.
Customers may contact us through WhatsApp or other available communication channels to enquire about our menu, confirm availability, and place orders.
All orders are subject to availability and confirmation by our team.
3. Menu and Pricing
We make reasonable efforts to ensure that menu descriptions, food images, and prices displayed on our website are accurate.
However:
Menu items and availability may change from time to time.
Actual food presentation may vary slightly from displayed photographs.
Prices and applicable charges will be communicated before order confirmation.
Any applicable taxes or delivery charges will be disclosed as required.
We reserve the right to correct genuine errors in menu descriptions or pricing, subject to applicable law and appropriate communication with customers.
4. Placing an Order
Orders may be placed through WhatsApp or any other ordering method made available by us.
Customers are responsible for providing accurate information, including their name, contact number, selected food items, and delivery address where applicable.
An order will be considered confirmed only after acceptance by our team. Sending an enquiry or order request does not automatically guarantee acceptance or availability.
5. Payments
Customers must pay the applicable order amount using the payment methods communicated or made available by us.
Where advance payment is required, the order may be processed after payment confirmation. Customers should retain their payment confirmation or transaction reference for assistance with payment-related enquiries.
Any applicable refund will be handled according to our Refund and Returns Policy and applicable law.
6. Order Cancellation and Refunds
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be accepted before preparation begins. Once food preparation or dispatch has started, cancellation may not be possible.
If an order is cancelled by us or cannot be fulfilled, an appropriate refund will be arranged where applicable.
For complete details, please refer to our Refund and Returns Policy.
7. Shipping and Delivery
Delivery is subject to location, availability, operating hours, and applicable delivery charges.
Customers must provide accurate delivery details and remain available to receive their orders. Delivery estimates may vary due to traffic, weather, order volume, or other circumstances beyond our reasonable control.
For further information, please refer to our Shipping and Delivery Policy.
8. Food Quality and Hygiene
We aim to prepare and serve food with care and attention to quality and hygiene.
Customers should consume food promptly and follow suitable storage and handling practices. If you receive an incorrect, missing, damaged, or potentially unsafe food item, please contact us as soon as possible.
Nothing in these terms excludes any rights or remedies available to consumers under applicable law.
9. Allergies and Dietary Requirements
Customers with food allergies, intolerances, or specific dietary requirements should inform us before placing an order.
Although we will make reasonable efforts to communicate relevant ingredient information when available, we cannot guarantee that food is completely free from allergens or cross-contact unless expressly confirmed by us.
Customers with serious allergies should contact us to discuss their requirements before ordering.
10. Customer Responsibilities
When using our website or services, you agree to:
Provide accurate and complete order information.
Use our services only for lawful purposes.
Avoid fraudulent orders, payment misuse, or misleading communications.
Treat our staff and representatives respectfully.
Avoid activities that may disrupt or damage our website or services.
We reserve the right to take appropriate action in cases of suspected misuse, subject to applicable law.
11. Website Content and Intellectual Property
Unless otherwise stated, the text, branding, design elements, photographs, logos, and other content published on our website belong to Amantran By Chatterjee’s Kitchen or their respective rights holders.
You may not reproduce, distribute, modify, or commercially use protected website content without prior authorization, except where permitted by law.
12. Third-Party Services and Links
Our website may contain links to third-party platforms, including WhatsApp or payment services.
These platforms operate under their own terms, policies, and privacy practices. We are not responsible for independent third-party services beyond our control.
Customers should review the relevant third-party terms before using those services.
13. Limitation of Liability
We make reasonable efforts to maintain accurate website information and provide satisfactory services. However, we do not guarantee uninterrupted website availability or that every item will always be available.
To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.
14. Privacy
Personal information shared with us may be used to manage orders, respond to enquiries, coordinate delivery, provide customer support, and fulfil legal obligations.
For details about how information is collected, used, and protected, please read our Privacy Policy.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business operations, services, or legal requirements.
Updated terms will be published on this page with a revised date. Continued use of our website or services after an update will be subject to applicable law and the revised terms.
16. Governing Law and Disputes
These Terms and Conditions are subject to the laws applicable in India.
Any disputes arising from the use of our website or services will be handled by the competent courts or authorities with jurisdiction under applicable law.
Nothing in this section limits any consumer’s statutory rights or access to remedies available under applicable law.
17. Contact Us
If you have questions regarding these Terms and Conditions, your order, or our services, please contact us:
Business Name: Amantran By Chatterjee’s Kitchen
Email: contact@amantranbychatterjeeskitchen.com
Thank you for choosing Amantran By Chatterjee’s Kitchen. We appreciate your trust and look forward to serving you.