Refund and Returns Policy
1. Overview
At Amantran By Chatterjee’s Kitchen, we strive to provide delicious food and a satisfying customer experience. Since our products consist of freshly prepared food items, our refund and return policy is designed to maintain food safety, hygiene, and customer satisfaction.
Please read this policy carefully before placing your order.
2. Returns Policy
Due to the perishable nature of freshly prepared food, we generally do not accept returns or exchanges once an order has been prepared, dispatched, or delivered.
However, if you receive an incorrect, damaged, or unsatisfactory order, please contact us so that we can review the issue and determine an appropriate resolution.
3. Refund Eligibility
A refund may be considered in the following circumstances:
Incorrect Order: You receive a food item different from the one you ordered.
Missing Items: One or more paid items are missing from your order.
Damaged Order: Your food arrives damaged or in an unsuitable condition.
Order Cancellation: Your order is cancelled by us or cannot be fulfilled.
Quality Concerns: You report a genuine food quality issue that we verify upon review.
Refunds are assessed on a case-by-case basis. Any resolution will be subject to applicable consumer protection laws.
4. Non-Refundable Situations
Refunds may not be available in the following circumstances, subject to applicable law:
The customer changes their mind after the food has been prepared.
The customer provides an incorrect delivery address or contact number.
The customer is unavailable to receive the order at the agreed delivery location.
A complaint is raised without sufficient details to help us verify the issue.
The food has been consumed or improperly stored, making the reported issue difficult to verify.
Nothing in this policy limits any consumer rights available under applicable law.
5. Order Cancellation
If you wish to cancel an order, please contact us through WhatsApp as soon as possible.
Before Preparation: Cancellation may be accepted, and any applicable payment may be refunded.
After Preparation Begins: Cancellation may not be possible because the food is prepared specifically for your order.
Cancellation by Us: If we are unable to fulfil your order, we will inform you and arrange an appropriate refund for any payment received.
6. How to Request a Refund
To report an issue or request a refund, please contact us through WhatsApp or our listed customer support contact details.
Please provide the following information:
Your name and contact number.
Order details or order confirmation.
A clear description of the issue.
Photographs of the food or packaging, where relevant.
Please report incorrect, missing, or damaged items as soon as reasonably possible after delivery so that we can investigate promptly.
7. Refund Processing
Once your request has been reviewed and approved, we will initiate the applicable refund through the original payment method wherever possible.
The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method. We will communicate any relevant refund details to you.
For cash payments, any approved refund arrangement will be communicated directly.
8. Replacement or Alternative Resolution
Depending on the nature of the complaint, we may offer a replacement item, correction of the order, partial refund, or another mutually appropriate resolution.
The available resolution will depend on the circumstances of the complaint and applicable consumer protection requirements.
9. Food Safety and Hygiene
For food safety reasons, customers should not return food items physically unless specifically instructed by us. If you have concerns about food quality or safety, please stop consuming the affected item and contact us promptly with the relevant details.
10. Changes to This Policy
Amantran By Chatterjee’s Kitchen reserves the right to update this Refund and Returns Policy when necessary. Updates will be published on this page with a revised date and will remain subject to applicable laws.
11. Contact Us
For refund requests, order cancellations, or assistance with an order, please contact:
Business Name: Amantran By Chatterjee’s Kitchen
Email: contact@amantranbychatterjeeskitchen.com
We appreciate your trust in Amantran By Chatterjee’s Kitchen and will make reasonable efforts to address your concerns fairly and promptly.